Booking & Management System

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The importance of a guest-focused booking and management system

In the leisure and entertainment industry, a seamless guest experience is paramount to profitability. A guest-focused booking system not only meets immediate needs but also anticipates preferences, offering a personalized experience that boosts repeat visits and positive reviews. SPI Global Play’s Booking and Management System, Funbutler, for FECs and Activity Centers, provides such a solution, complementing client offerings with a robust, intuitive platform. Funbutler is designed to enhance both customer and staff experiences by simplifying how activities are booked, paid for, and managed online.

Key Benefits

  • Enhanced Guest Satisfaction: Reduces booking friction, improving initial and overall guest impressions, and thereby increasing repeat visits.
  • Increased Operational Efficiency: Streamlines operations to allow staff to focus more on guest interactions, enhancing service quality.
  • Increased Sales: Leverages pre-optimized packages and easy access to additional services to encourage upselling and cross-selling. The system is fully integrated into the website, available 24/7.
  • Marketing and CRM Integration: Efficiently tracks and manages customer interactions, supporting targeted marketing and personalized services to foster loyalty.

System Features

  • Promotional Tools: Includes QR codes, vouchers, and promo codes to enhance booking rates.
  • Targeted Marketing Support: Engages customers effectively at every touchpoint.
  • Integrated CRM: Manages customer interactions for improved retention.
  • Analytics and Reporting: Provides valuable insights into customer trends and behaviors.
  • Operational Efficiency: Utilizes automated checklists to maximize staff productivity.
  • Marketing Automation: Customizes communications based on customer preferences.

Integrated POS System

  • Streamlined Bookkeeping and Payments: Seamlessly combines payment processes with online ordering.
  • Operational Efficiency: Boosts efficiency across all activity centers.

Advanced Integration and Operational Efficiency

  • POS Integration: Effectively manages venues like trampoline parks and escape rooms

System Benefits

  • Seamless Transaction Management
  • Real-time Data Sync
  • Efficient Bookkeeping
  • Enhanced Customer Service
  • Centralized Control
  • Scalable and Flexible Solutions

Boosting Business Outcomes

  • Increased Booking Rates: Achieves up to 50% for packages and 30% for services.
  • Reduced Communications: Reduces emails and calls by up to 70%.
  • Financial and Operational Control: Saves up to 30% in time through streamlined accounting processes.

SPI Global Play’s Booking and Management System, Funbutler, ensures clients meet modern consumer needs, enhancing customer experiences and business performance while optimizing both guest satisfaction and profitability.

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